Support
We are happy to help. This page tells you how to reach us as quickly as possible and where to find self-serve resources.
Last updated: 2026-06-28
How to reach us
Email is our primary support channel. Write to us at any time in German or English at hello@bynu.ch. We respond during Swiss business hours (Mon to Fri).
Response times
The response times below are targets during our business hours (Mon to Fri, Swiss time). They are guidelines, not contractual guarantees, unless a separate SLA has been agreed.
| Plan | Channel | Target first response |
|---|---|---|
| Starter | Within 1 business day | |
| Growth | Priority email | Faster than Starter; prioritised handling |
| Enterprise | Dedicated contact + SLA | Within 1 business day, contractually guaranteed in the SLA |
What to include in your message
To help us resolve your issue as fast as possible, please include the following in your email:
- Your HubSpot portal or account (portal ID or company name)
- The event affected (name or link)
- What you expected to happen and what happened instead
- Screenshots or screen recordings if available
Before you write: self-serve
Many questions can be answered quickly on your own. Our setup guide at plenum.bynu.ch/setup walks you through the HubSpot connection, the required OAuth scopes, and how to install and uninstall Plenum.
For questions about privacy or data handling, our Privacy Policy covers everything in detail.
Availability and maintenance
Our support team is available during Swiss business hours: Monday to Friday. Requests received outside these hours are handled on the next business day.
Planned maintenance is announced in advance by email to affected customers. Unplanned outages are also communicated by email as soon as we are aware of the situation.
You can check the current operational status of Plenum any time on our status page: app.bynu.ch/status.
Security and data concerns
For any questions about privacy, data security, or how your data is handled, please write to us directly at hello@bynu.ch. You can also find detailed information in our Privacy Policy.